Privacy Policy

All you need to
be aware

SAFARI ENGINEERING

(ABN 82 649 535 106)

On-line (website) privacy statement

General

Safari Engineering Pty Ltd considers privacy to be an important personal right.  This privacy statement explains how the privacy of your personal information may be affected by your use of this website

The extent and type of personal information collected from you on this web site depends on your use of the site.

Non-Personal Information

If you visit this web site and read or download materials, such as information concerning our services, facilities and programmes, the information we receive is statistical only and will not be used to identify you personally.  That information may comprise computer information, session and click-stream data and cookies.

Cookies

A cookie is a small text file placed on to your computer when you visit a web site.  Cookies are used to enhance the online experience - for example, "session cookies" are created at the beginning of the user's search session and discarded at its conclusion.  The cookie is not used to collect or store information about the user, only to allocate a temporary identifier to the search session.  Without the session identifier, the user might lose the entire search context each time a new page is visited during a session.

Most web browsers recognise when a cookie has been offered or placed on your computer.  Most web browser software enables you to decide whether you wish to reject or accept the cookie.  Check with your software supplier if you are not sure.  If cookies are disabled, you may find this web site provides less than desirable functionality and speed, for the reasons described above.

We do not use cookies to identify you personally, to connect your personal identity with your computer address or to track the navigational or browsing habits of identified visitors.

Personal Information

As a general rule, information that can directly identify an online visitor is collected via this web site only when offered by the visitor voluntarily and on an informed basis, for example if you subscribe to our newsletter or if you use the email function contained in this this website to contact us about our services or about an event we are managing.

Safari Engineering identity and contact

Personal information identifying you has been or will be collected about you by Safari Engineering Pty Ltd (ABN 82 649 535 106)

You can contact our Privacy Officer by the following means:

Phone: +61 3 9761 7244
Fax: +61 3 9761 7665
Email

Postal Address: The Privacy Officer, Safari Engineering Pty Ltd, 73 Merrindale Drive
CROYDON SOUTH  VIC  3136

Our privacy policy

Our privacy policy can be found on this website here.  Alternatively, if you require a hard copy of our privacy policy, please contact us by one of the aforementioned means and we will send it to you. Safari Engineering privacy policy contains further information about our collection, use and management of personal information, including:

  • how an individual can complain about a privacy issue, and how we will deal with such a complaint; and
  • how you may gain access to the personal information Safari Engineering holds about you and how you can seek correction of such information.  

Disclosure of personal information generally

The usual disclosure of personal information depends on the nature of our relationship with the individual concerned – and the transactions we are likely to have with that individual. 

As a general matter, however, please note that Safari Engineering may from time to time use the services of temporary and external staff.  They are generally employees of a recruitment firm, not of Safari Engineering.  To that extent they are external contractors who may have access to the personal information we have collected.

In addition, Safari Engineering may use external contractors to assist it from time to time with our operations, such as experts in information technology, to set up, host and maintain our computer system, including our database, and to archive and store our records.

These service providers may have access to personal information we hold from time to time. 

If you make enquiries about the availability or pricing of our products we may refer your information to one of our authorised distributors or dealers to respond to your enquiry.

We will never sell your personal information unless it is part of a sale of our business or a division of it.

Overseas disclosure

In most cases it is unlikely that we will disclose personal information collected about an individual to an overseas recipient.  If there is a need for us to disclose your personal information overseas we will obtain your consent unless we are satisfied that privacy laws similar to those applicable in Australia will protect your privacy there.

Purpose of our collection of personal information

The purposes for which we collect personal information will vary from case to case. 

If you contact us wishing to receive information about our products, we will use your information solely for that purpose.  We may also use it to advise you of our products and services from time to time where we consider that you may have some interest in them.

If you are a client or prospective client or a supplier of goods or services, we will collect personal information solely for the purposes of providing our services and managing our commercial relationship with you, and to advise you of our services from time to time where we consider that you may have some interest in them. 

Laws that require us to collect information

There are no specific laws that require Safari Engineering to collect personal information.  We keep personal information for our tax records and for maintaining a record of our contracts and other legally binding transactions

Main consequences for the individual if the personal information we seek to collect is not provided to us

We collect the information we consider to be necessary and desirable to provide the information you have asked for and to provide our goods and services.  If some or all of the information we ask you to provide is not provided to us we may be unable to provide the information you have requested or to provide our services to you at all or, we may be able to do so, but in a diminished way.

Terms of use of this website

OUR POLICY

Our customers are important to us, at Safari 4x4 Engineering we endeavour to provide our shoppers with quality products, fast delivery and quality service. In the unlikely circumstance you would like to return all or part of your order please see your options below.

Please note: All exchanges are subject to authorisation by Safari 4x4 Engineering. Unauthorised returns will not be processed. On contacting our team, you will receive a return authorisation number (RA #) which must accompany your return. We require your return to be received within 10 business days of authorisation.

EXCHANGES If you wish to return your item and purchase a new one you will need to return your item at your own cost. On receipt, we will issue a refund provided all items meet the criteria in the return’s checklist. You will then need to create a new order online.

Our team will happily assist you through this process, please contact customer care at estore@safari4x4.com.au

DAMAGED, FAULTY OR INCORRECT PRODUCTS We are very sorry to hear that you have received a damaged, faulty or incorrect product.

Please contact our customer support team by emailing estore@safari4x4.com.au with photos of your damaged, faulty or incorrect item and we will rectify this as soon as possible.

RETURN CHECKLIST Must be lodged within 30 days of the purchase. Product must be in original condition, packaging & all tags attached. You have contacted one of our team members & received an RA #

Please note: Refund amounts can take up to 30 days to appear back in your account

POST YOUR PRODUCT TO Att: Safari 4x4 Returns 73-79 Merrindale Drive Croydon South Victoria 3136 Australia

Please ensure to include your RA #, full name, contact number/email address, order number & reason for return.